This policy applies to this website and to the products sold by Briarglade LLC (collectively, "we," "us," and "our"). It applies worldwide, to visitors and customers alike. Last updated: September 22, 2026.
We do not sell personal information. We do not use personal information to serve advertising. Our products collect the minimum information necessary to function and to resolve issues, and nothing else. This policy defines the terms it uses and states what little information we handle, and what we will and will not do with it.
These terms have the following meanings throughout this policy:
This policy covers this website and the products we sell through it. Individual products may present additional product-specific terms during setup; those terms apply to that product. This policy does not apply to third-party websites or services we link to, including the checkout provider that processes your purchase on our behalf. Those parties operate under their own privacy policies.
We collect the minimum information necessary to license our products and to provide support for them. For a typical purchase, this is:
We do not collect payment details. Payments are processed by a third-party checkout provider; payment information is transmitted to that provider and does not pass through our systems.
A product transmits information to us only to activate a license, to check for updates, and when you submit a Diagnostic Report. A Diagnostic Report is associated with the installation that submitted it.
We use the information described in Section 3 only to:
The information described in this policy is not used for any other purpose. Where a legal basis for processing is required, it is the performance of the purchase contract with you, or our legitimate interest in operating, securing, and maintaining our products and resolving issues in them.
We do not sell, rent, or disclose personal information for advertising or marketing. We disclose the minimum information necessary to complete a transaction to the checkout provider processing that transaction. We may disclose personal information where required to comply with law, to enforce our agreements, or to protect the security or integrity of our products, systems, or customers.
We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. Support correspondence is retained only for as long as needed to resolve the request and to respond to related follow-ups. Diagnostic Reports are retained only as long as needed to diagnose and resolve the issue they report, and are then deleted, except where longer retention is required by law.
We apply reasonable administrative, technical, and physical safeguards appropriate to the nature and volume of the information we hold, to protect it against loss, unauthorized access, and misuse. Payment processing is performed under the security obligations of our third-party checkout provider, not ours.
You may contact us at any time to request that we:
Individuals in jurisdictions with additional data-protection rights, including the European Economic Area and the United Kingdom, the European Union's General Data Protection Regulation, and the California Consumer Privacy Act, retain those rights with respect to the information we hold. Requests may be made through the contact below and will be handled the same way.
Our products are not directed at individuals under 16, and we do not knowingly process personal information of minors. If we become aware that we have processed such information, we will take steps to delete it. If you believe a minor has provided us with personal information, contact us and we will take steps to remove it.
We may amend this policy from time to time. Amendments will be posted on this page along with a new "last updated" date. Your continued use of our website or products following the effective date constitutes acceptance of the amended policy.
Questions, requests, and reports under this policy: [email protected].